Terms of Service – Valcourt
Welcome to Valcourt. By accessing and using our website, you agree to the following terms and conditions:
1. General Information
Company Name: Valcourt
Company Number: 1012377617
Email: info@valcourt-money.com
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM
2. Website Use
By using this website, you confirm that you are at least 18 years old or are using the site under the supervision of a parent or legal guardian. We grant you a non-transferable and revocable license to use the site solely for the purpose of purchasing items offered on the site, subject to the terms stated.
3. Privacy
Please refer to our Privacy Policy to understand how we collect and process your personal data.
4. Products and Orders
Product Descriptions: We strive to provide accurate product descriptions. However, we do not guarantee that all descriptions or other content on this site are entirely accurate, complete, reliable, current, or error-free.
Prices: All prices are listed in EUR and may change without prior notice.
Order Acceptance: We reserve the right to refuse or cancel any order for any reason. You will be notified if your order is cancelled.
Shipping & Delivery: For more details, please refer to our Shipping Policy.
4.1 Product prices displayed on our website include shipping fees but exclude any duties, taxes, levies, or other similar governmental charges (“unpaid and untaxed fees”).
4.2 Duties, taxes, levies, and related import charges for delivering goods to your shipping address are your sole responsibility and are not included in the product price. In some cases, additional fees may apply, for which the seller is not liable. These may include customs duties or import VAT, as items are shipped from a non-EU country (China). Please check with our customer service before placing an order to find out if customs duties may apply. Import duties and VAT are not paid by us and are the responsibility of the buyer. Our products are always shipped “duties and taxes unpaid.” As the official “importer,” the buyer is responsible for complying with all import laws and regulations of the destination country. Since import rules vary by country, please verify your local duties and taxes before placing an order.
4.3 We make every effort to ensure product details, descriptions, and prices on our website are accurate. However, errors may occur. If we identify a pricing error, we will inform you as soon as possible and offer you the option to reconfirm your order at the correct price or cancel it. If we cannot contact you, or receive no response, the order will be cancelled and fully refunded. If you choose to reconfirm the order, we will proceed with shipping and charge or refund the adjusted amount using your original payment method.
4.4 We are under no obligation to fulfill an order if the website price is incorrect (even if you’ve received an order confirmation).
4.5 Prices are subject to change. However, such changes will not affect orders for which an order confirmation has already been sent.
5. Payment
We accept payments through secure and trusted payment gateways. By placing an order, you authorize us to charge your credit card or selected payment method for the full purchase amount.
6. Returns & Refunds
For more information on returns and refunds, please see our Return Policy.
7. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Valcourt or its content providers and is protected by international copyright laws. Unauthorized use of any site content is strictly prohibited.
8. Limitation of Liability
Valcourt shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use this site or from the performance of the products, even if we have been advised of the possibility of such damages.
9. Governing Law
These terms and conditions are governed by and interpreted in accordance with the laws of Belgium. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the Belgian courts.
10. Changes to Terms
We reserve the right to make changes to our website, policies, and these terms and conditions at any time. You will be bound by the terms in effect at the time of your use of the website or when placing an order, unless a change is required by law or a governmental authority.
11. Contact Information
If you have any questions about these terms and conditions, please contact us:
Email: info@valcourt-money.com
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM
