Return & Refund Policy – Valcourt
At Valcourt , we want to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, you may return the item(s) within 30 days of receiving your order. Please read our return and refund policy carefully below.
Return Conditions
• Return Period: You have 30 days from the date you receive your order to return the item(s).
• Item Condition: Returned items must be in their original condition — unworn, unwashed, and with all tags attached.
• Proof of Purchase: Please include your receipt or proof of purchase when returning an item.
Cancellation Policy
Cancellation possible within 24 hours after purchase.
Return Process
1. Contact Us: Before sending anything back, please contact our customer service at info@valcourt-money.com for return instructions.
2. Packaging: Carefully package the item(s), preferably in the original packaging.
3. Return Address: Please email us to receive the return shipping address.
(Address: Contact us by email to obtain the return address.)
Return Shipping Costs
• Damaged or Incorrect Items: If the item received is damaged or incorrect, we will cover the return shipping costs.
• Other Returns: For all other returns, the customer is responsible for the return shipping costs.
Refunds
• Processing Time: Refunds will be processed within 20 business days after we receive and inspect the returned items.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Notification: You will receive a confirmation email once your refund has been processed.
Thank you for your understanding and cooperation. If you have any questions regarding our return and refund policy, please feel free to contact us:
Email: info@valcourt-money.com
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM